Privacy Policy
Effective Date: 01 Jan 2025
At Comms.Ai, your data's privacy is paramount. This policy explains how we handle your information when you use our platform and services.
Data Usage and AI Model Training
We use your information primarily to operate, maintain, and provide the features and functionality of the Comms.Ai platform. Our fundamental commitment to your data privacy is:
Your data—including prompts, inputs, and outputs generated through our platform—will not be used to train AI models.
All interactions with our AI-powered services remain strictly confidential and will never be integrated into any training datasets.
Separately, we may use your Account Information to communicate with you regarding your account, service updates, or support requests.
Service Providers and Data Processing
We will never sell, rent, or distribute your personal information or your content (defined below) to third parties for their marketing or unrelated purposes. However, we do use essential third-party service providers, such as core AI model APIs and cloud infrastructure providers, to deliver platform functionality.
These providers process Your Content strictly on our behalf, are bound by confidentiality and data processing agreements, and are prohibited from using your data for any other purpose, including model training.
International Data Transfers
We use global service providers, so your data, including Your Content processed by APIs, may be transferred and processed outside Singapore under strict contractual safeguards.
Information We Collect
We may collect the following types of information:
Account Information: Name, email, company, contact details provided during registration or communication.
User-Generated Content (“Your Content”): Prompts, inputs, uploaded documents, and generated outputs.
Usage Information: Interaction data (access times, features used - typically excluding Your Content).
Technical Information: Device/browser data (IP address, OS) for security and optimization.
Data Retention
Your content and account data are retained securely for as long as your account remains active. You maintain full control over your data and can request deletion of your account and content at any time by contacting us.
Data Security
Your data is stored securely on private servers with strict access controls, audit trails, and continuous monitoring. All interactions with our platform are encrypted in transit, and your sensitive information is never shared, repurposed, or exposed to unauthorized access.
Cookies and Similar Technologies
Our platform may use essential cookies and similar technologies for functionality, security, and basic analytics. You can typically manage cookie settings via your browser, although disabling essential cookies may affect functionality.
Your Rights
Under applicable law, including Singapore's Personal Data Protection Act (PDPA), you may have rights regarding your personal data, such as accessing, correcting, or requesting its deletion.
Content deletion follows our 30-day retention policy stated above. For other requests concerning your personal data, please contact us using the details below.
Children's Privacy
Our service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children and will take steps to delete such information if discovered.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or regulations. Significant changes will be communicated by posting the updated policy on our website or through other channels. We encourage you to review this policy occasionally.
Contact Us
For questions or concerns about this Privacy Policy or our data practices, please contact us at:
